Refund and Returns Policy

 Effective Date: December 3, 2024

At NowReassure, we aim to offer only the highest quality luxury watches. If for any reason you are not satisfied with your purchase, we offer a detailed Refund and Returns Policy to ensure a hassle-free experience.

Return Policy

We accept returns on items purchased through nowreassure.click within 30 days from the date of delivery. To ensure a smooth return process, please follow the guidelines below:

  1. Eligibility for Returns:

    • The item must be in new, unused condition. Watches should not show any signs of wear or use.
    • The product must be returned with all original packaging, including the box, warranty cards, manuals, tags, and certificates.
    • Items that have been altered, engraved, or damaged after delivery are not eligible for return unless there is a manufacturing defect.

  2. How to Initiate a Return:

    • Please contact our customer support team at info@nowreassure.click or call us at (770) 435-7539 within 30 days of receiving your order.
    • Include your order number, a brief description of the issue, and any photos if applicable.
    • We will issue a Return Authorization Number (RA#) and provide you with detailed instructions on how to return the item.

  3. Return Shipping Costs:

    • You are responsible for the cost of return shipping, unless the item is defective or the wrong item was shipped.
    • We recommend using a trackable shipping service to ensure your return reaches us safely and is properly documented.

  4. Refund Process:

    • After we receive your return and inspect the item, we will process your refund within 7–10 business days.
    • Refunds will be issued to the original payment method used for the purchase.
    • Shipping costs are non-refundable unless the return is due to our error.

  5. Exchanges:

    • We are happy to process exchanges for another watch of equal or greater value. Please contact us to arrange an exchange if you are interested in a different model.

Defective or Damaged Products

If you receive a defective or damaged item, please contact us immediately. We will arrange for a prepaid return label and will either send you a replacement or issue a full refund, including any applicable shipping fees.

Important Notes

  • Items purchased during special promotions or clearance sales may have different return conditions. Please review the terms for each specific sale.
  • Watches that have been personalized or altered (e.g., engraving) are generally non-returnable unless defective.

For further assistance, please contact us:
Email: info@nowreassure.click
Phone: (770) 435-7539
Address: 2650 Carolyn Dr, Smyrna, Georgia (GA), 30080